The safety, security and good health of our passengers and employees is our highest priority.

Terms and conditions

• If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected.
• It is also applicable to associated tickets for excess baggage, preferred seat and business class upgrade fees paid.
• Reassigning of paid preferred seat will be done to the same seat or equivalent seat. If chosen seat or equivalent seat is not available, paid amount for the preferred seat will be refunded in the form of travel Voucher/credit note for future use.

For the latest travel information, we encourage all passengers to check real-time Flight Status on our website. Furthermore, please ensure that your contact details are up to date by visiting Manage Booking page of our website so we can let you know directly if your flight is affected.

If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.