Ethiopian Airlines: The safety, security and good health of our passengers and employees is our highest priority.

As international travel plan is interrupted due to the COVID-19 pandemic, Ethiopian is offering hassle-free travel date change and refund process.

Unless there is a travel restriction imposed on your travel itinerary, Ethiopian continues its operation and keeps its passengers notified for any travel readjustments. However, because of the operational challenges faced due to Covid-19 (Corona Virus), we have altered some of our services.

Passengers whose travel date falls between 01 March – 30 June 2020 and tickets issued until May 31,2020 are eligible to:

Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket, we will keep the ticket as open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel)
Request a travel voucher for trips up to one year ahead

Terms and conditions

If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected.
It is also applicable to associated tickets for excess baggage, preferred seat and business class upgrade fees paid.
Reassigning of paid preferred seat will be done to the same seat or equivalent seat. If chosen seat or equivalent seat is not available, paid amount for the preferred seat will be refunded in the form of travel Voucher/credit note for future use.

For the latest travel information, we encourage all passengers to check real-time Flight Status on our website. Furthermore, please ensure that your contact details are up to date by visiting Manage Booking page of our website so we can let you know directly if your flight is affected.

If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.

Source: ethiopianairlines.com